Wigged-Out Productions, Inc. -
Order Acceptance and Returns Policy

Receiving an order confirmation via electronic means is not a steadfast offer to sell. ReallyLearnGuitar.com, RLGuitaronline.com, ReallyLearn.com, Wiggedoutproductions.com (The Websites) and Wigged-Out Productions, Inc. must reserve the right to cancel or limit the order quantity on any item, without prior notification.

All orders over the amount of $500.00 must obtain an approval from the Accounting/Credit/Fraud Department in order to protect the interests of all of our customers. This approval may require additional verification which may result in the delay of the shipment of your order until such verification is made. The Websites and Wigged-Out Productions, Inc. reserve the right to refuse to do business with any individual or business. Also, The Websites and Wigged-Out Productions, Inc. reserve the right to cancel any order for any reason at any time after an order is placed.

Underage Customers

Our products and services are marketed for purchase by adults or with the consent of adults. This is why The Websites and Wigged-Out Productions, Inc. require customers to be over 18 years of age with a credit card that has been authorized for use to complete purchases on our site.

Shipping - DVDs

All orders for DVD products to customers residing in the United States may be shipped UPS Ground Service or USPS First Class Mail, depending on the product. International DVD shipments are sent USPS Express Mail International insured with tracking. All international Customs and Duty fees are the responsibility of the customer. International customers MUST provide detailed address information and telephone number for Customs officials.

Multiple items may be shipped separately. A handling charge applies and is included in the shipping price. Customers will be notified of shipment, along with tracking number via e-mail address provided during the order placement process. UPS WILL NOT DELIVER TO P.O. BOXES. All UPS shipments to apartment numbers or businesses require a signature.

Downloads

All products made available for download are copyrighted by Wigged-Out Productions, Inc. and are intended for non-commercial private use only. Unauthorized reproduction, copying, hiring, lending, public performance and broadcasting is prohibited.

The downloadable lesson files are large. Subscribers acknowledge and agree that they meet the minimum broadband network requirements (no dial-up connections) and the minimum computer system requirements. No refunds will be given for failure to meet the minimum system requirements.

Usernames and passwords are intended for use by the subscriber and may not be shared, sold or otherwise distributed in any way. Username and password sharing or distribution will result in the subscriber losing all privilages to this website and the individual in violation will be permanently banned from future purchases, subscriptions and website access without refund.

Wigged-Out Productions, Inc. reserves the right to pursue any and all legal remedies for violation of these terms.

Subscribing to this website implies agreement with our terms of use, privacy policy, and this returns policy.

All memberships will remain in effect for a minimum of 1 year from the time of sign-up and will remain in effect as long as feasible. It is assumed that members can easily download their subscription content within the 1-year timeframe.

Any intention of Wigged-Out Productions, Inc. to terminate any of our subscription websites will be made known to all members via their email address on file. Members are encouraged to keep their email addresses updated. Updating of email addresses and other subscriber information may be accomplished via the 'Members Login'.

Personal Coupon Codes / Promo Codes

'Personal Coupon Codes' and/or 'Promo Codes' are sometimes offered for the downloadable versions of our products and are only applicable according to the terms as stated when provided.

Use of an inapplicable 'Personal Coupon Code' or 'Promo Code' may result in successful processing of payment and membership sign-up with no discount being given. Users are responsible for verifying the total amount charged before completing the transaction. Customers may continue with sign-up, or not, at their own discretion. No refunds will be provided once the customer completes the membership sign-up process.

Returns/Defective Items/Mistakes/Damaged Shipments - DVDs

Because of our same day shipping goal, most orders cannot be cancelled once placed. If you need to cancel an order, DO NOT REFUSE DELIVERY as you may incur a charge. Instead, accept the delivery and contact us for a Return Merchandise Authorization (RMA) number. RETURNS RECEIVED WITHOUT AN RMA WILL NOT BE HONORED.

If you have received a defective item, we'll be happy to replace it for the exact same item once we've received it back and tested it. Items damaged in shipment will be promptly replaced. Any other items for return must be unopened and in the same condition in which they were sent. All returned items must be returned within 14 days.

If your return is accepted, you'll receive a refund back to the credit card or PayPal®  account used on the original order. The Websites and Wigged-Out Productions, Inc. use PayPal® to process all credit card orders and/or refunds and does NOT retain customer credit card info, so please include your contact telephone number in case we have problems with your refund. Your telephone number will NOT be used for any other purpose and the information destroyed afterwards. Return postage on returns is the responsibility of the customer unless the item was defective.

ALL RETURNS, REGARDLESS OF REASON MUST CONTAIN A COPY OF THE PACKING SLIP IN THE PACKAGE, ALONG WITH THE RMA AND A NOTE EXPLAINING THE SITUATION.

If you were sent an item by mistake which you need to return (either to exchange for the correct item or a credit) we'll do whatever we need to help fix the problem.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error, The Websites and Wigged-Out Productions, Inc. shall have the right to refuse or cancel any orders placed for any product listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order cancelled, The Websites and Wigged-Out Productions, Inc. shall issue a credit to your credit card account in the amount of the incorrect price. If an order ships with a significant pricing error because of a typegraphical error, The Websites and Wigged-Out Productions, Inc. may charge the customer the difference between the correct amount and the incorrect amount, or the customer may return the order.

Product Images

We match each product description with the best product image available to us at the time. However, please refer to the product listing details such as title, price, part number and description to make sure you order the correct item.